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General Questions about Agent Voyager |
| Who developed Agent Voyager? |
| Agent Voyager is one of many web+voice products that make up the Call Voyager™ platform - a software suite created by World Class Software of Allen, Texas. |
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| What's the benefit of using Agent Voyager? |
| Agent Voyager turns any small calling team into a powerful call center - without the need for any special hardware. For individuals, Agent Voyager personal edition can increase dialing productivity by 300%. |
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| How easy is it to use Agent Voyager? |
| Anyone who can use a phone and a web browser can use Agent Voyager with minimal training. Both the voice and web commands are self-guiding and self explanatory. |
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| How is Agent Voyager different from other dialer products? |
| Because it is Voice Over IP based, there is not any PBX type hardware to purchase, you can use any phones - or even free soft phones. |
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Security/Compliance? |
| Is Agent Voyager secure in a hosted environment? |
| Our class A data center hosts applications for major banks, financial institutions and medical companies - all of whom have extremely sensitive data that must be protected. |
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| Does Agent Voyager comply with FCC Calling Regulations? |
| Yes. Agent Voyager provides compliance with general FCC guidelines, such as time of day restrictions - as well as industry specific guidelines such as those used in the collections industry. |
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Integration with other Databases, SFA and CRM packages? |
| Can I use Agent Voyager along with our standard Customer Relationships Management (CRM), and Sales Force Automation (SFA) packages? |
| Yes. With a single click on the mouse, the appropriate data can be "popped" onto the agent's screen - along with his Agent Voyager console. |
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| What if we use a custom solution, can I still integrate it with Agent Voyager? |
| Yes. The single click integration works immediately and an automatic screen pop can be created for a small additional cost. |
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