| What it Does |
Why it Matters |
| Voice over IP based system |
Save in calling charges |
| Simple to install, configure and use - minimal training needed |
Get up and running in hours or days - not weeks or months |
| Built in safeguards to insure compliance with federal telemarketing regulations |
Minimize chance of fines for violating allowable calling practices |
| Allows for "Virtual Call Center" |
Agents can work anywhere with a high speed internet connection |
| Pay as you go hosted option |
Adjust your costs to peaks in volume & usage |
| Caller ID Spoofing |
Dramatically increases chance of live pickup |
| Call Monitoring (via ListenUP™) |
Provides training/teaching tool without hardware |
| Call Recording (via RecordMyConversation™) |
Record calls without separate hardware |
| Choice to leave varying pre-recorded messages when voice mail detected, or leave live message |
Provide maximum flexibility to Agents and to move on to next call immediately if desired |
| Conferencing/Three way calling at a single click |
Ability to add a supervisor, or even a client to at three-way call along with agent |
| Ability to record changeable message(s) and pick which one to leave - or leave a live message |
Avoid message fatigue (agent can leave unique messages each day) |
| Choice to run in four modes: "Predictive", "Auto", "Blast", "Manual" |
Ability to use the same dialer software for a variety of outbound call types, ranging from large scale Campaigns to individual agent work in progress |
| Instantly connects to agent when voice pickup recognized |
Minimizes abandonment rate - no pause waiting for agent to join call |
| Sophisticated Call Analysis Reports (dis-connects, fast busy, changed numbers, etc.) |
Allows you to make important changes to the database on an ongoing basis |
| Support & Updates handled remotely via web |
Never have to touch your system - no internal IT staff needed |
| Built on modular Call Voyager™ platform |
Easy to add new features & functions and/or customize Agent Voyager for a specific need |
| Integrates to both custom and standard CRM & database packages |
Gives you flexibility to buy or build your own software/databases |
| Ability to Assign jobs to individual Agents or groups of Agents |
Establish your own unique workflow & agent assignments |
| Call Scheduling & Snoozing |
Snooze or re-schedule calls for specific times; ideal for "call me back at_______" requests |
| Available in hosted and on-site options |
Allows for "try it before you buy it" |
| Force hang up |
Dramatically speeds disconnect time, reducing actual minutes usage and making agent immediately available for next call |
| Force Instant Callback |
Allows agent to re-contact last call if it is dropped or recipient hangs up prematurely |
| Insert & Dial New Number Immediately |
Allows agent to "find" and call a target, even when the number is not originally in the database |
| Color Coded Supervisor View of Performance by Agent, by Job, by Client |
At a glance recap of performance & efficiency |
| |
|
